Driving customer value

Businesses today face an unprecedented combination of challenges: improving or preserving operational efficiencies that help hold down costs and conserve cash; managing legal, regulatory, and other risks; and striving to sustain growth at a time of broad economic downturn. Despite the difficulties posed by today's economy, Deloitte can help you meet these complex demands and drive customer value.

It starts with seeing issues through the customer's eyes

- Cut Costs

- Manage Risks

- Sustain Growth

- Conserve Cash

SAP and Deloitte recently conducted a series of executive round tables under the theme "Adapt to Thrive." Here are some of the key customer-facing issues identified by participants:

• Improve knowledge of customers and create stronger, more meaningful relationships
• Make agile and informed customer decisions - take advantage of a 360-degree view
• Rethink your value proposition so you can deliver products and services at lower price points
• Improve ability to forecast what customers will buy
• Focus investment on high growth areas of the business

Improve service that leads to:

• Greater loyalty
• Higher margins

Improve operations so as to:

• Improve order accuracy and inventory management
• Collect cash faster
• Improve front office productivity
• Optimize tax position

Deloitte's SAP CRM Pre-Configured Solution is designed to help you address all of your most pressing issues and drive customer value through time and cost reductions and improved risk management.

Why Deloitte Consulting? 3 key reasons

1. Our approach is different - and tailored

Traditional CRM approaches are frustrating to deal with, because they often don't effectively address your top-of-mind issues, they take too long to implement and they're costly. Deloitte's SAP CRM Pre-Configured Solution approach is different, and it completely changes the rules of the game. Benefits include:

• Enabling you to try it out without a commitment!
• Capable of being tailored to your specific needs - with specs based on industry best practices
• Achieves significant reductions in time, cost, and risk
• Integrates smoothly with SAP ERP and other platforms
• Up and running in as little time as 10 weeks
• Deployable in bite-sized components that implement only the processes you need today - get underway with easy-to- digest and execute steps
• Features popular, built-in extensions such as Adobe Flex and other commonly used development libraries

2. We've effectively reduced a lengthy development lifecycle

We have pre-configured and mapped predictable steps to reduce the risks and costs of a lengthy development lifecycle.At the same time, we have targeted value-added business processes and identified best practices to help you better execute key marketing, sales, service, and integration functions that are critical to your success. Our solution offers a solid balance of saving time and money, but without sacrificing quality. And we believe the closer you look, the more impressed you will be.

3. It's easy to get started

We'll discuss with you the capabilities of our SAP CRM Pre-Configured Solution as it relates to your issues. Then we'll use our proprietary Enterprise Value Map^TM helps guide the discussion, directly linking what you do from a strategic and operational standpoint to value generation.

Once you are on the desired track, you will pick the processes you need from the SAP CRM Process Catalog. From there, we'll create your specifically tailored application by putting those processes into an SAP CRM Test Drive^TM environment. Now, you can try it out with the help of one of our SAP CRM Driving Instructors^TM. Finally, our streamlined implementa­tion process will facilitate the deployment of the most efficient production-ready solution for your business.

Seeing is believing: contact us today for more information

Contact one of our professionals listed below to find out more about how this innovative approach to SAP CRM will give your company the advantages of speed and value.

For more information, please contact:

Theo Slaats, CRM Lead Partner

31 (0)20 454 70 25

tslaats@deloitte.nl

Harold van Pelt, SAP CRM

+31 (0)88 288 41 39

hvanpelt@deloitte.nl